Mahindra’s Truck & Bus Business has launched a state-of-the-art 3S facility at Hubli, Karnataka, as the company experienced a substantial increase in volumes over the last four years. The new facility, with seven service bays, is capable of servicing over seven vehicles every day. The facility also offers driver lodging, breakdown service, and the availability of AdBlue.
Expanding the dealership network of Mahindra in Karnataka:
Vinod Sahay, President – Trucks, Buses & Construction Equipment, & Member of Group Executive Board, stated, “We are delighted to inaugurate our new state-of-the-art dealership facility at Hubli, Karnataka. M/s Indhu India Motors Pvt Ltd becomes the newest dealership of Mahindra Trucks & Buses in Karnataka. With the inauguration of the M/s Indhu India Motors Pvt Ltd dealership, Mahindra Trucks & Buses, along with SML, now boasts of over 200 3S dealerships and over 400 secondary service touchpoints for its truck & bus customers. The Mahindra Group now boasts a close to seven percent market share in the truck & buses segment. We have a 24 percent market share in the I & LCV buses segment. We are confident of increasing our market share to 10-12 percent by FY31, and 20 percent by FY36.”
Customer-centric innovation at the core:
Further, Dr Venkat Srinivas, Business Head – Mahindra Trucks, Buses & Construction Equipment, stated, “Our obsession with customer centricity has been the guiding force for us to create disruptive value propositions for our customers. Whether it is the promise of higher mileage for our entire product range, the most innovative telematics solution – iMAXX – which gives the fleet owners the complete control of their transport business, or a rapidly expanding network of dealerships and other forms of after-sales support paraphernalia, our commitment is to give the best customer experience to the Indian Commercial Vehicle industry.
Unique service guarantees for Mahindra CV trucks:
Mahindra’s range of CV trucks, including BLAZO X, FURIO, OPTIMO, JAYO, etc., offers unique service guarantees, which include a 48-hour return to road service or a daily compensation of Rs. 1000, as well as a guarantee for a 36-hour turnaround of the vehicles at the workshops of the dealers, with a daily penalty of Rs. 3000. This is because of the company’s focus on product innovation and customer-centricity.
