December 2025 has marked the closing of the year for Ola Electric with the first signs of turning around their business operations in the right direction due to improvements in the execution of their service offering. They were able to register 9,020 units for the month, as per VAHAN reports, thereby increasing their market share from 7.2 percent in November 2025 to 9.3 percent market share in December 2025, which further touched around 12 percent in the second half of December 2025.
The growth also brought back Ola Electric among the top three players in almost a dozen states, including prominent two-wheeler sales states for electric two-wheelers such as Tamil Nadu, Uttar Pradesh, Bihar, Jharkhand, Punjab, and Haryana. The development comes after the company’s rollout of Hyperservice, a program designed to fix issues in its services that were witnessed in its scaling-up phase.
Hyperservice focuses on execution at scale
It is meant to serve in rebuilding the service infrastructure of Ola Electric by helping with the resolution of backlogged requests, the capacity of workers, components, and customer self-service. It has shown significant improvement in service turnarounds, with 77% of service requests done on the same day in December of 2025.
The key initiatives include the rollout of a service task force consisting of 250 members in areas of high backlog, as well as an increase in service staff by over 1,000. In conjunction, a training framework has been rolled out. This follows improvements in the spares supply chain, which has streamlined parts delivery, resulting in reduced car downtimes in India.
Moreover, the company’s genuine parts website has also resonated well with customers because it has registered more than 8,000 orders since October 2025. This has reduced the burden on the company’s service centers. Moreover, customers are also able to control the service schedule.
Service recovery translates into demand momentum
It is meant to serve in rebuilding the service infrastructure of Ola Electric by helping with the resolution of backlogged requests, the capacity of workers, components, and customer self-service. It has shown significant improvement in service turnarounds, with 77% of service requests done on the same day in December of 2025.
The key initiatives include the rollout of a service task force consisting of 250 members in areas of high backlog, as well as an increase in service staff by over 1,000. In conjunction, a training framework has been rolled out. This follows improvements in the spares supply chain, which has streamlined parts delivery, resulting in reduced car downtimes in India.
Moreover, the company’s genuine parts website has also resonated well with customers because it has registered more than 8,000 orders since October 2025. This has reduced the burden on the company’s service centers. Moreover, customers are also able to control the service schedule.
